Accreditation  and Compliance

Accreditation Compliance / Payer / Manufacturer Data Submission

Phone System (should link back to the phone system page)

URAC Reporting – provide call center statistics required by URAC for verified metrics submission. All data is verifiable and is collected and grouped in a such a way as to address URAC requirements such as: ASA (Average Speed of Answer), Response Rate (less than 30 seconds), and Blockage Rate. The system can be configured with the URAC reporting requirements built into the call center software.

URAC Compliance – the IVR system and the customizable assessment builder will provide ongoing URAC Compliance with URAC and ACHC Quality Improvement / Quality Evaluation requirements by allowing the pharmacy to gather customizable metrics and data via assessments, satisfaction surveys, issue/resolution follow- up and tracking.

URAC Measure Validation and Submission – Call Center Statistics is one of the Mandatory URAC Measures that require annual outside validation and submission. Unisoft Care Solutions, Inc. will provide customized reports that are compliant with URAC validation requirements and will help our specialty pharmacy clients report validated data as required by URAC to maintain Specialty Pharmacy Accreditation. UniSoft Care Solutions can also assist with ensuring compliance with Patient Management Program requirements as well ongoing Quality Oversight / Quality Improvement metrics, statistics, Quality Plan Evaluation, among other features via customizable IVR campaigns and assessments that are built to address specific client needs.

UniSoft Care Solutions has partnered with D2 Consulting (?) to provide a suite of services to our specialty pharmacy clients that address URAC Measures Validation and Submission.

URAC Accreditation and Accreditation Maintenance – (?) Should it just link to D2?

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